Returns Policy

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Olivia Madison’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Olivia Madison’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Shop 184 Rouse Hill Town Centre NSW 2755. Our ABN is 90546436856. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
• Free delivery for orders over $100.00 only applies to standard shipping.
• We ship within Australia. All delivery dates and times are a guideline only.
• Risk of damage or loss to any product or service ordered by you from us transfers to you with effect from the time of delivery.
• Any promotions apply to only the product that is being promoted. If there is a sale time frame the promotion is available during that stated period or while stocks last. Olivia Madison reserves the right to amend any promotional offer at any time without notice. No further discounts will apply, no rain-checks and personal shoppers only.
• If a product is out of stock it is unavailable for sale until the website states the stock is replenished.
• If any Olivia Madison product(s) is given as a gift to a third party, it is the responsibility of the purchaser to disclose the information including these Terms and Conditions provided by Olivia Madison relating to the product(s) purchased to the third party.
• We have taken every care in the preparation of this site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access at all times.
• Olivia Madison may refuse or may be unable to process an order if the product(s) you ordered is discontinued or no longer available or your credit card does not give authorisation for the purchase price.
• Prices and availability of the products listed on this site are subject to change without notice.
• All goods must be paid for in full before dispatch (including delivery charge if applicable). Once a purchase has been made, no order can be changed or amended.       

Medical Disclaimer

    •    Information content on this website is provided for general informational purposes and should not be considered medical advice. 

    •    Thoroughly read all ingredients lists and seek medical advice if you are unsure of the products suitability to you before using the product(s).

    •    Always do a patch test if there is any doubt or history of skin reactions.

    •    Discontinue use if a reaction occurs.

    •    None of our products are intended to be eaten, taken or used internally.

    •    It is the consumers responsibility that use of our product is at you own risk and you will take all care to ensure instructions are followed and the product is used as intended.

    •    Consult a medical professional if any doubts or questions in regards to a particular health condition and before you use or purchase any of our products.

    •    Olivia Madison will not be held liable or responsible for any reactions or effects you may experience.

Colours/Potential For Staining

    •    Olivia Madison bath bombs are formulated with the use of polysorbate 80 (natural wash off dispersant) which assists in non staining and non slipping. Olivia Madison makes no guarantees that our bath bombs will not stain surfaces and will not accept any liability for damage caused. Bath bombs colouring may remain on your bath after use it is recommended that the surfaces are cleaned thoroughly after use with your normal bath cleaning solution or white vinegar. This colouring advice is available in areas where purchase of these products are made and it is recommended that you consider this when making such a purchase.

Wholesale terms and conditions

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.