Returns Policy

Returns Policy

Olivia Madison has a 30 day Return Policy. If you receive damaged, faulty products or incorrect orders please contact us within 30 days via phone or email.

Our return policy requires products must be unused and in the same condition as they were received at time of purchase including being in original packaging. We require proof of purchase or receipts in order to process a refund.

Due to the nature of the products used or open products will not be accepted as return policy will become void due to hygiene and safety concerns.

All Sale items will not be able to be refunded only regular price items, please consider this when purchasing sale items.

After phone or email contact all products for returns must be sent to our Pitt Town PO Box address. Once received the products will be checked and we will be in touch with the customer as to the refund or exchange. The refund will then become available using the same method of original payment and subject to your financial institutions wait times for processing refunds. Exchanges will become available and sent out once approval of items being returned in satisfactory condition.

Shipping to return items is the responsibility of the purchaser and can be deducted from the refund price if applicable.